Chanel
Frequently asked questions
Find answers to the most common questions about Silacart.
Depending on the order time and delivery location, your order will be delivered *the same day or by the next day*
At the moment Silacart delivers within Qatar only. We are working on GCC-wide shipping — join our mailing list and we will let you know the day it goes live.
We accept returns for items that are damaged, defective, incorrect, or not as described. If you experience any issue with your order, please contact our customer support team as soon as possible after delivery. Depending on the issue, we will arrange a replacement, refund, or suitable resolution. Returned items should be in their original packaging with all accessories and accompanying items, where applicable. For hygiene and safety reasons, certain opened or used products may not be eligible for return, unless the item is defective or incorrect.
Yes. Cash on delivery is available across Qatar alongside debit and credit cards. Please keep the exact amount ready for the courier where possible.
Our customer support team is available 24/7 and happy to assist you. Phone / WhatsApp: +974 7755 4282 Email: info@silacart.qa
Can't find what you're looking for? Contact our support team.
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